Terms and Conditions
By making a reservation, staying at, or otherwise using the services of our hotel (the “Hotel”), you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Reservations and Confirmations
1.1. All reservations are subject to availability and are considered confirmed only after you receive a booking confirmation via email or other written communication from the Hotel.
1.2. You are responsible for providing accurate contact details and guest information at the time of booking.
1.3. The Hotel reserves the right to refuse, cancel, or modify reservations at its sole discretion in cases of suspected fraud, misuse, or error.
2.1. Standard check-in time is 12:00 nn, and standard check-out time is 3:00 pm. Early check-in or late check-out may be available upon request and subject to availability and additional charges.
2.2. Guests must present a valid government-issued ID and the credit card used for the booking (if applicable) at check-in.
2.3. Failure to check out by the designated time may result in additional charges for an extra night’s stay.
3.1. Room rates are quoted per room, per night, and may vary based on occupancy, season, or special promotions.
3.2. All rates are subject to applicable local taxes, service charges, and fees, which will be added to your final invoice unless otherwise stated.
3.3. The Hotel accepts the major payment methods indicated on the website. A valid credit card may be required to guarantee your reservation.
3.4. Additional charges (e.g., room service, minibar, laundry, spa, activities) must be settled upon check-out.
4.1. Cancellation policies vary depending on the selected rate and dates of stay. Please refer to the specific rate details provided at the time of booking.
4.2. If you fail to arrive on the scheduled check-in date without prior notice (“no-show”), the Hotel reserves the right to charge a penalty up to the total amount of the reservation, as per the applicable policy.
4.3. Modifications to your reservation (dates, number of guests, room type) are subject to availability and may result in a change of rate or additional charges.
4.4. Non-refundable bookings, promotional rates, and special offers may not be eligible for cancellation or modification.
5.1. Guests are expected to behave respectfully toward staff, other guests, and Hotel property at all times.
5.2. Any abusive, disruptive, illegal, or unsafe behavior may result in immediate eviction from the Hotel without refund.
5.3. Guests are responsible for any damage caused to the room, furnishings, equipment, or common areas due to negligence, misuse, or intentional acts. Repair or replacement costs will be charged to the guest.
6.1. The number of guests per room must not exceed the maximum occupancy stated at the time of booking.
6.2. Visitors may be allowed at the discretion of the Hotel and must register at the front desk if required by local regulations.
6.3. Overnight stays by unregistered visitors are not permitted and may result in additional charges or cancellation of the booking.
7.1. Policies regarding children, extra beds, and baby cots vary by room type and rate. Please review the specific room and rate details or contact the Hotel for clarification.
7.2. Any additional charges for children, extra beds, or baby cots will be communicated at the time of booking or check-in.
8.1. The Hotel’s pet policy (pet-friendly or no-pets-allowed) will be stated on the website and booking confirmation.
8.2. Where pets are allowed, guests must ensure that pets do not cause damage, noise, or disturbance. Additional cleaning fees or damage charges may apply.
8.3. Service animals, as defined by applicable law, are generally permitted in accordance with local regulations.
9.1. The Hotel’s smoking policy (including designated smoking areas or a 100% smoke-free policy) will be clearly posted on-site and/or on the website.
9.2. Smoking in non-smoking rooms or areas may result in a cleaning fee and any associated damage charges.
10.1. Access to certain Hotel amenities and facilities (e.g., pool, gym, spa, parking, shuttle service) may be subject to availability, additional fees, and specific operating hours.
10.2. The Hotel is not liable for any disruption or unavailability of facilities due to maintenance, safety concerns, or circumstances beyond its control.
10.3. Some services may be provided by third-party vendors. In such cases, the terms and conditions of those third parties may apply.
11.1. Guests are responsible for safeguarding their personal belongings. The Hotel is not liable for loss, theft, or damage to personal items, unless required by applicable law.
11.2. Guests are encouraged to use in-room safes or safety deposit boxes where available for valuables.
11.3. For safety reasons, guests must follow all posted instructions, emergency procedures, and staff guidance while on Hotel premises.
12.1. To the fullest extent permitted by law, the Hotel shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your stay or use of Hotel services.
12.2. The Hotel’s total liability, if any, will be limited to the amount paid by you for the portion of your stay during which the claim arose, unless otherwise required by law.
13.1. The Hotel collects and processes personal data in accordance with its Privacy Policy, which explains how your information is used, stored, and protected.
13.2. By making a reservation or using the Hotel’s services, you consent to the collection and use of your personal data as described in the Privacy Policy.
13.3. A copy of the Privacy Policy is available on the Hotel website or upon request.
14.1. The Hotel shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government actions, power outages, or failures of third-party systems.
14.2. In such cases, the Hotel may modify, suspend, or cancel reservations without liability, but will make reasonable efforts to assist guests in finding alternative arrangements where possible.
15.1. The Hotel reserves the right to update or modify these Terms and Conditions at any time without prior notice.
15.2. The version of the Terms and Conditions in effect at the time of your booking or stay will apply to your reservation, unless changes are required by law or regulation.
16.1. These Terms and Conditions are governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of laws principles.
16.2. Any disputes arising out of or related to your stay or these Terms shall be subject to the exclusive jurisdiction of the courts of [City/Country], unless otherwise required by applicable law.
If you have any questions about these Terms and Conditions, please contact us:
Email: info@[hotel-domain].com
Phone: +1 234 56789
This sample Terms and Conditions content is provided for general informational purposes only and does not constitute legal advice. You should have this content reviewed and customized by a qualified legal professional to ensure compliance with local laws and regulations.
